Returns & Refunds Policy

You may return unopened, unused items in their original packaging within 14 days of delivery for a refund of the product price. Return shipping is paid by you unless the item was faulty or sent in error.

For health and hygiene reasons, the following cannot be returned once opened or used, unless faulty:

• Compression packing cubes and wardrobe items
• Neck pillows, eye masks, ear plugs and other body-contact items
• Drinkware and brewing equipment that has been used

Chargers, adapters, keyboards, mice and other electronic items can be returned within 14 days if unopened. Once opened and tested, non-faulty electronics are not returnable for hygiene, safety and testing reasons. Faulty electronics are always covered — see below.

If an item is faulty, damaged in transit or not what you ordered, contact us within a reasonable time and we will repair, replace or refund it, including return postage. This does not affect your rights under the New Zealand Consumer Guarantees Act 1993.

Multi-item kits and bundles (including the Long-Haul Premium Bundle) are returned as a complete set. Partial returns of a bundle are assessed case by case and may be refunded at the individual item value.

Every SQint kit carries a 12-month warranty against manufacturing defects that affect normal use. If something fails through no fault of your own within that period, we'll repair or replace it. The warranty doesn't cover normal wear, accidental damage or misuse. This is in addition to your rights under the New Zealand Consumer Guarantees Act 1993.

We ship worldwide. For international orders, returns are refunded to your original payment method (we don't offer cross-border exchanges or store credit). Unless an item is faulty or sent in error, return shipping and any import charges on the return are the customer's responsibility.

Email support@internationalnz.com with your order number and reason. We'll send return instructions. Refunds are issued to your original payment method via our payment provider, normally within 5–10 business days of us receiving the return.